AUSTRALIATRENERY.COM RETURNS POLICY
1. Returns Eligibility
We accept returns within 30 days of purchase for:
- Unworn, unwashed items with tags attached
- Original packaging and documentation
- Proof of purchase (receipt/order confirmation)
2. Non-Returnable Items
The following cannot be returned:
- Worn or damaged merchandise
- Items without original tags
- Personal care products
- Final sale items (clearly marked)
- Gift cards
3. Return Methods
Convenient return options:
- Online Returns Portal (preferred method)
- In-Store Returns at any Australiatrenery boutique
- Postal Returns using prepaid label (AU only)
4. Refund Processing
- Allow 5-10 business days after we receive return
- Original payment method refunded
- Shipping costs non-refundable (except faulty items)
- Store credit option available
5. Exchange Policy
For size/color exchanges:
- Return original item(s)
- Place new order for desired item(s)
- Contact us for price adjustment if applicable
6. Faulty/Damaged Items
If you receive defective goods:
- Contact us within 14 days
- Provide photos of fault
- We’ll arrange free return shipping
- Replacement or full refund offered
7. International Returns
Additional requirements:
- Customer pays return shipping
- Must include customs documentation
- Refund excludes original shipping/duties
- Allow 2-3 weeks for processing
8. Holiday Returns Extension
Special return window:
- Purchases made November 15 – December 24
- Eligible for return until January 31
- Standard return conditions apply
9. Return Status Tracking
Check your return:
- Via your online account
- Using provided tracking number
- Through customer service
10. Change of Mind
For non-faulty returns:
- Return shipping at customer’s cost
- Refund minus original shipping fees
- Store credit for final sale items
For complete return instructions or to initiate a return, please visit our Returns Center. All returns must meet these conditions to be processed.